Player Self-Exclusion at Joya Casino

Joya Casino aims to ensure a safe and enjoyable gaming environment. When you opt for self-exclusion, your account will be immediately restricted for the duration you choose. During this period, you won’t be able to log in, deposit, or play any games. Please note that your account cannot be reopened until the self-exclusion period has ended.
We will also make every effort to stop sending you promotional materials. However, if you follow our Social Media accounts, we recommend adjusting your settings to avoid seeing any updates from us during this time.

You can choose to self-exclude for a period ranging from 6 months up to 5 years. We also advise self-excluding from other gambling platforms where you may hold accounts.
To initiate a self-exclusion, you can contact our support team via email or chat, or simply log in to your account and navigate to My Account → Responsible Gambling.

Although gambling is a source of entertainment for most, we acknowledge that some players may struggle to keep it under control. At Joya Casino, we promote responsible gaming practices and offer advice to help you manage your play:

• Gambling is for entertainment: It should not be seen as a way to earn money;
• Monitor your spending: Keep track of both time and money spent while playing;
• Use limits: Setting limits can help you stay within control.

Here are some of the tools and options available to manage your gambling activity on Joya Casino.

Joya Casino provides several tools to help you in managing your gambling activity with the aim of responsible play. The options below will enable you to limit your bets, limit the amount you deposit, and control how much time you actually spend gambling. Here are some of the most important ones:

• Wager Limit: Controls how much you can bet during a session;
• Deposit Limit: Restricts how much you can add to your account;
• Loss Limit: Helps ensure you don’t spend beyond your budget;
• Max Bet Limit: Prevents you from accidentally placing higher bets than intended;
• Time-Out Limit: Allows you to set session duration limits;
• Reality Check: Displays your net winnings during a session;
• Lock Account: A temporary pause if you need a short break from gambling.

If a longer break is needed, you can set up self-exclusion through your account under the ‘My Account’ section, or by contacting our support team via email or chat.

If you feel your gambling is becoming problematic and want to talk to someone, you can find a list of support organizations under the Support Groups section on our website.

To block access to gambling sites from your device, you can use software such as GamBlock (more details at www.gamblock.com). Another useful tool is BetBlocker, available at www.betblocker.org, which also restricts access to gambling platforms.
By using these tools and resources, you can take steps toward safer gambling habits.