Responsible Gaming at Joya Casino

Joya Casino has set some clear strict rules to protect their players, ensuring fair play throughout all of their gaming platforms.
Joya Casino checks on every player in terms of their identity and age for the security environment. All tables for gaming are strictly to be used by persons above the age of 18 years. In addition, it prohibits one person from having more than one account using the same credit card.
For the purpose of transparency, at any moment in time, a player can view his or her transaction history. Under this rule, no form of gambling shall be initiated by anyone under the age of 18 years using this website.

Joya Casino suggests setting deposit limits as one of the ways to control spending. Deposit limits regulate for a player how much money they can deposit within a day, a week, or a month.
The limits set a boundary to prevent players from overspending. These limits take immediate effect and are only removed upon the expiry of the selected period. Whereas decreasing limits takes immediate effect, increasing them requires the player to wait 7 days if the limit is over a week. It should be noted that limits are to be set individually for each currency and though some guidance can be provided by the support team, it is solely the responsibility of a player to set deposit limits.

The protection of minors from gambling is taken as a core responsibility at Joya Casino.
The active policy of the platform is aimed at discouraging and tracing the attempts of minors who want to join the website. Consequently, with the enhanced verification system, every attempt by a minor to log in is flagged out instantly. Joya Casino may request proof of age, reserving the right to suspend an account until proper verification is provided.
With access to the internet, it is highly desirable that parents and gaming firms cooperate in order to protect minors. Software for filtering is highly recommended to enable the parents to bar the children from accessing gambling sites.

Whereas gambling for the majority is a form of entertainment, for a small group, there is a vulnerability to addiction. Joya Casino is aware of this issue and will, correspondingly, provide assistance.
Always bear in mind that gambling is for entertainment purposes only. Never treat gambling as anything remotely resembling a way to make money. There will always be losers, and nobody should bet more than they can afford to lose. Joya Casino encourages all players to maintain control and provides various tools to enable players to do so.
Things to Remember:

• Gambling does not provide any shortcut to wealth;
• There is no system in the universe that can guarantee winnings;
• Bet on your own terms;
• Don’t chase your losses;
• Keep a check on the amount of money you spend;
• Understand the rules of the games that you play.

Joya Casino follows the highest level of responsibility in its advertising and promotion. Joya Casino does not give unrealistic expectations from its advertising and makes sure that its advertisements reflect the reality of the games of chance.
All employees are trained to recognize problem gambling behavior and to treat reports of excessive gaming as serious. Communications from players or their families concerning gambling habits are always treated with the utmost seriousness.

Joya Casino is committed to assisting parents in restricting access to gambling sites.

• Never leave children unattended near an operating game;
• Password-protect gambling programs;
• Do not let children gamble, either;
• Keep your login details and deposit methods away from children;
• Inform your children about the risks of gambling;
• Control the time that children spend accessing the internet;
• Be aware of the risk of using mobile devices to gamble by minors.

For any questions about responsible gaming, more information, or assistance, don’t hesitate to contact Joya Casino’s player protection team at support@joya.casino.