Joya Casino Privacy Policy

Joya Casino is the data controller, meaning that we are responsible for collecting, using, and securing any personal information received through this service.

By using or accessing our services, you hereby agree to the collection, usage, and processing of data as set out within this Privacy Policy. Please be advised that this policy may change at times, so please check back periodically to review the most recent version.

Joya Casino collects information of various types so that we can ensure smooth and secure gaming for all our customers. This helps us to personalize our services, adhere to legal provisions, and improve the site based on user reaction. Further in this policy, the types of information we may collect are explained together with their use.

• Personal Information: Various forms of personal information are gathered here, such as contact details, name, identification documents, payment information, and so on, for creating an account online or availing services online. Personal data also accrues for meeting regulatory requirements, such as Know Your Customer, AML obligations, or identification checks;
• Non-personal Information: We may collect non-personally identifiable information, including but not limited to browser type, device information, and gameplay statistics. These details allow us to understand how our users interact with our platform and enable us to make improvements in effectively delivering our services.

We process your personal information under a number of legal grounds:

• Consent: In some instances, we need your consent to process your data, for example when sending marketing materials to you;
• Legal Obligations: We will process your data to fulfill legal obligations such as compliance with all regulatory recommendations relating to anti-money laundering legislation;
• Legal Interest: We may also use your information to pursue our legitimate interest, such as to improve the services, ensure that a safe gaming environment is in place, or continued operation of its site without disruptions.

Joya Casino has a zero-tolerance policy regarding persons under the age of 18 using any of our services. If we discover that a minor has provided us with personal information, we will delete such data unless required by law to store it.

We use your personal information to provide the service and to meet our legal obligations. In particular, your information will be used for:

• Customer service and support;
• Security and identification;
• Transaction processing and fraud prevention.

We may also use your personal information for marketing-related activities, such as to deliver promotional content and advertising to you, based on your communication preferences.

Joya Casino uses automated procedures to arrive at a decision based upon your personal information. Examples of how we use automated decisions include personalized content delivery, fraud detection, and compliance with regulations. If you want to object to any such automated decisions taken about you, please reach out to us at the address provided below.

We respect your privacy and treat your personal information as confidential; we do not sell, lease, trade, or share your information with anyone, except as described in this Privacy Policy and in the following instances:

• Service Providers: These include Third Parties who help us perform our services, which include, but are not limited to, hosting on cloud services, payment service providers, fraud prevention services, etc;
• Affiliated Companies: Such companies belonging to Joya Casino’s corporate group can have access to your data;
• Gaming Providers: Companies that provide gaming experiences through our platform can have access to your data;
• Credit Reference Agencies: We would need to disclose your personal data to credit reference agencies so as to verify your identity and assess your financial position. For more details, please refer to the following websites of major credit reference agencies:
  • TransUnion: www.transunion.co.uk;
  • Equifax: www.equifax.co.uk;
  • Experian: www.experian.co.uk.

Regulatory and Law Enforcement Authorities: We may share your personal data with them in case such a disclosure is required by law.
We may also share your information with third parties for such purposes as research, payment processing, and targeting advertising, in accordance with this Privacy Policy.

We partner with third-party advertising networks to display interest-based advertisements to you. These networks collect your behavioral information from your browsing activities on our website and other websites to show relevant ads to you.

You may opt-out of targeted advertising via networks by following links provided by the NAI and the DAA. Learn more about the choices available to you, and how to opt-out of interest-based advertising, at the websites of the NAI and the DAA:

• NAI: www.networkadvertising.org;
• DAA: www.aboutads.info.

Under data protection laws, you have rights in relation to your personal data. Contact us directly in order to exercise these rights. Your rights include:

• Right to Object: You may object to certain types of data processing, including marketing;
• Right to Be Informed: You have a right to be clearly and transparently informed about how your data is being used;
• Right of Access: You have a right to access the personal data we retain about you;
• Right to Rectification: You have a right to request that we correct any inaccuracies or incompleteness of data;
• Erasure: You have the right to request the erasure of your data. It is also called “the right to be forgotten,” but in some instances, it cannot be implemented due to legal impediments;
• Restriction of Processing: In certain conditions, you have a right to ask for a restriction of processing of your data;
• Right to Data Portability: You have a right to request us to transfer your data to another service provider;
• Right to Lodge a Complaint: In case you feel that any of your data protection rights has been violated, you have the right to file a complaint before your locally competent data protection authority;
• Right to Withdraw Consent: Any given consent to data processing may be revoked at any time.

If you have any questions about this Privacy Notice, or if you would like to exercise your rights under this Privacy Notice, you may contact us at the following addresses:

• E­mail: support@joya.casino;
• Web site: www.joya.casino.

You can also contact your local data protection authority for help with any questions or complaints about your personal data.

Cookies and Similar Tracking Technologies We use cookies and similar tracking technologies to provide a better experience on our site. Cookies are small text files stored on your device that enables us to remember your preferences, document the site performance, as well as provide more personalized content, including advertisements.

Joya Casino reserves the right to modify this Privacy Policy at any time. If the changes are material, we will make sure to notify you by posting on our platform or by sending an e-mail to the address indicated in your profile. We are thus advising you to check this page regularly so that you are aware of any such changes.